Managed Microsoft 365 and cloud
Tenant administration, Entra ID, Exchange Online, Intune, Teams and SharePoint governance, and Azure infrastructure, managed consistently from one service model.
West Perth based, nationally delivered
Managed IT Services Perth
Managed Microsoft 365, cloud and a P1 to P4 service desk for Perth and WA organisations, run from West Perth on AWST by the senior engineers you actually meet.
- Managed Microsoft 365 and Cloud
- ASD Essential Eight
- P1 to P4 service desk
A West Perth team, on Perth time.
We run managed Microsoft 365, cloud and the service desk from our office in West Perth, 8:30 to 5:00 AWST. Your working day and our working day are the same working day.
For WA government and local government we are approved on the WALGA Preferred Supplier Arrangement and the CUA ICT2021 Common Use Arrangement, so a WA agency or council can engage us without running a fresh procurement.
Security is the ASD Essential Eight, Maturity Level 1 through to Maturity Level 3, with Australian data residency by default. The people you meet are the ones who run your environment.
What we do
What we do, and why.
Cyber security and compliance
ASD Essential Eight implementation (ML1 to ML3), Conditional Access, MFA enforcement and endpoint hardening, built for Australian compliance.
ITSM and structured service desk
P1 to P4 SLA-managed ticketing, intelligent triage and workflow automation, with a full onboarding and offboarding lifecycle across your tenants.
04Delivery principles
How we deliver
A method, not a leap of faith.
01
Tiered SLA
P1 to P4 response and resolution targets, with service credits where we miss them.
02
Transparent time
8:30 to 5:00 AWST, six-minute billing increments and clear timesheets, on Perth time.
03
AI-augmented
Intelligent triage and automation built in, so you pay for outcomes, not process.
04
Australian by default
Data residency in Australia, with senior engineers on every WA account.
The detail
Everything in scope, set out plainly.
No surprises and no padding. Here is what an engagement typically includes, scoped to what your organisation actually needs.
- Microsoft 365 licensing and administration
- Azure infrastructure management
- Endpoint and email security
- Conditional Access and MFA enforcement
- Essential Eight uplift (ML1 to ML3)
- Patch and vulnerability management
- User onboarding and offboarding
- Ad-hoc and project IT support
Proof
The work behind the positioning.
Mining · Resources
Liontown Resources
As Liontown scaled from explorer to producer at Kathleen Valley, our embedded WA support model gave their team expert help on demand. Controlled documents are registered, versioned and published through governed workflows across their Microsoft 365 environment.
- Origin 365
- SharePoint
- OCR automation
Questions
The things buyers ask us.
Do you support businesses across Perth and WA?
Yes. We are based in West Perth and run managed IT for clients across Perth and Western Australia on AWST, with senior engineers on every account and Australian data residency by default.
What does your service desk cover?
A structured P1 to P4 SLA-managed service desk: intelligent triage, workflow automation, structured queue management, and a full onboarding and offboarding lifecycle across your Microsoft 365 tenants.
How do you secure our environment?
We build to the ASD Essential Eight (ML1 to ML3), with Conditional Access, MFA enforcement, endpoint hardening, and patch and vulnerability management, all aligned to Australian compliance requirements.
How do you bill for support?
Transparently. We work 8:30 to 5:00 AWST in six-minute billing increments with clear timesheets, and automation handles the repetitive work so you pay for outcomes, not process overhead.
Engage without a procurement detour
Talk to us about your project.
Senior-led, Indigenous-owned and approved on the panels government and enterprise buy through. Tell us what you are trying to do and we will tell you, honestly, whether we are the right fit.
- WALGA · Preferred Supplier Arrangement
- CUA ICT2021 · Common Use Arrangement
- BuyICT · Digital Marketplace