Managed Microsoft 365 and cloud
Tenant administration, Entra ID, Exchange Online, Intune, Teams and SharePoint governance, and Azure infrastructure, managed consistently from one service model.
Australian Cyber Awards 2026 Winner
Managed IT Services
One service model wherever your people sit. Managed Microsoft 365, cloud and a P1 to P4 service desk, delivered nationally by senior engineers, with your data kept onshore.
- Managed Microsoft 365 and Cloud
- ASD Essential Eight
- P1 to P4 service desk
One standard, however many sites you have.
Organisations with people in more than one place tend to end up with more than one standard: a different build in each office and nobody who can describe the whole estate. We run Microsoft 365, cloud and the service desk from one model instead.
Your data stays onshore by default. Microsoft 365 and SharePoint are hosted in Australia, AWS Sydney carries selected workloads, and the security posture is the ASD Essential Eight from Maturity Level 1 through to Maturity Level 3.
Australian Government buyers can engage us through the BuyICT Digital Marketplace without a procurement detour. Senior engineers stay on the account: no escalation queues, no hand-offs, and no juniors padding hours.
What we do
What we do, and why.
Cyber security and compliance
ASD Essential Eight implementation (ML1 to ML3), Conditional Access, MFA enforcement and endpoint hardening, built for Australian compliance.
ITSM and structured service desk
P1 to P4 SLA-managed ticketing, intelligent triage and workflow automation, with a full onboarding and offboarding lifecycle across your tenants.
04Delivery principles
How we deliver
A method, not a leap of faith.
01
Tiered SLA
P1 to P4 response and resolution targets, with service credits where we miss them.
02
Transparent time
8:30 to 5:00 AWST, six-minute billing increments and clear timesheets.
03
AI-augmented
Intelligent triage and automation built in, so you pay for outcomes, not process.
04
Australian by default
Data residency in Australia, with senior engineers on every account.
The detail
Everything in scope, set out plainly.
No surprises and no padding. Here is what an engagement typically includes, scoped to what your organisation actually needs.
- Microsoft 365 licensing and administration
- Azure infrastructure management
- Endpoint and email security
- Conditional Access and MFA enforcement
- Essential Eight uplift (ML1 to ML3)
- Patch and vulnerability management
- User onboarding and offboarding
- Ad-hoc and project IT support
Proof
The work behind the positioning.
Mining · Resources
Liontown Resources
As Liontown scaled from explorer to producer at Kathleen Valley, our embedded support model gave their team expert help on demand. Controlled documents are registered, versioned and published through governed workflows across their Microsoft 365 environment.
- Origin 365
- SharePoint
- OCR automation
Questions
The things buyers ask us.
What does your service desk cover?
A structured P1 to P4 SLA-managed service desk: intelligent triage, workflow automation, structured queue management, and a full onboarding and offboarding lifecycle across your Microsoft 365 tenants.
How do you bill for support?
Transparently. We work 8:30 to 5:00 AWST in six-minute billing increments with clear timesheets, and automation handles the repetitive work so you pay for outcomes, not process overhead.
How do you secure our environment?
We build to the ASD Essential Eight (ML1 to ML3), with Conditional Access, MFA enforcement, endpoint hardening, and patch and vulnerability management, all aligned to Australian compliance requirements.
Where is our data held?
Australian data residency is the default, with senior engineers on every account. Any exception is disclosed and agreed before it applies.
Related capabilities
Engage without a procurement detour
Talk to us about your project.
Senior-led, Indigenous-owned and approved on the panels government and enterprise buy through. Tell us what you are trying to do and we will tell you, honestly, whether we are the right fit.
- WALGA · Preferred Supplier Arrangement
- CUA ICT2021 · Common Use Arrangement
- BuyICT · Digital Marketplace